FAQ’S

Return/ Refund Policy

Unfortunately Returns, refunds or exchanges for most cases are not possible. Exceptions do apply, please contact customer service through our contact form.

Shipping Policy

All products will be shipped within 5 to 15 business days. Once the package is shipped, you will receive a tracking number.

Can I make a special request?

Absolutely, Please email our contact form, there is no guarantee, but we will try our best to accommodate.

Product Authenticity

All sneakers and streetwear are verified by our team to ensure authenticity. Sneakers will come with a verified check kicks and chill tag to ensure it has passed through our check system.

Brand Affiliation

Kicks and Chill is in no way affiliated with Nike, Jordan, Adidas, Off white, the Yeezy brand or any other companies unless stated. We do not represent these companies, We are however affiliated with Crep Protect, Deuce, Shoobox, Lace Lab and Sneaker Shield.